A bit about us: Established in 1994, The Fragrance Shop is the UK’s leading independent fragrance retailer. Our aim is to make mainstream and luxury fragrances affordable and accessible to all. We showcase more than 130 fragrance brands in over 220 stores throughout the UK and online at www.thefragranceshop.co.uk. We are expanding and are looking for a Retail Support Administrator to join the team and be part of a growing and vibrant brand.
Why you’ll love working here:
Enjoy work-life balance with our flexible working scheme - including 15 work from home days a year, duvet days and the choice to flex your working hours.
Vibrant state-of-the-art office, conveniently located in Trafford Park with great transport links and free onsite parking
No need to travel to the gym – we have one here for you! Take advantage of our free onsite gym facilities before/after work or even pop in at lunch time
Generous staff discounts on a wide range of fabulous fragrances
Excellent progression and development opportunities - work with teams who are passionate about what they do and develop your expertise within a creative and collaborative space
The role: This is an important role as you will act as the critical interface between Head Office and stores, providing key support in store communications, management information, holiday collation, processing training requests and overall supporting the retail field team.
The successful candidate will need to be highly organised, with a pro-active, helpful and flexible attitude and excellent attention to detail. The role also requires strong IT skills and someone who thrives in a fast-paced environment.
What you’ll be doing:
Be the primary contact for stores and central communications to the field
Coordinate stores queries and resolutions
Collate and distribute the daily bulletin
Collate all reporting required for the weekly retail trading meeting
Support visual merchandising, marketing and buying teams when information from stores is required or key strategic messages are cascaded to stores
Document and distribute all actions from the retail operations weekly/monthly
Monitor the field rota
Update retail operations internal file with any retail relevant information
Regularly update field team contact sheets
Update retail field team structure changes and contact details across the business
Collate and coordinate the holiday requests for approval of Chief Retail Officer
Support Chief Retail Officer with management information in advance of store visits
Support retail colleagues, helping to coordinate roadshows, conference etc.
Any other tasks that may arise to support the retail stores
What you’ll bring:
In order to excel in this role you must have strong knowledge of Microsoft Office Packages, including Word, Excel and Outlook and can demonstrate a solid background in administration.
You will have exceptional time management skills, be able to communicate effectively with all stakeholders and love working in a fast-paced environment. You will have good attention to detail and the ability to meet strict deadlines.
How to apply:
Simply upload your CV via our careers page.
Join us now and help shape the future of fragrance retail!
The Fragrance Shop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Due to the high volume of applications that we receive, we are regrettably not able to respond to everyone. If you have not heard from us within four weeks of your application, please assume that on this occasion you have not been successful.