The Fragrance Shop are now on the lookout for a passionate, ambitious and experienced Store Manager to join the growing team and manage the team and day to day operation.
Role Overview:
Responsible for the total store results, the Store Manager will take ownership of the stores performance in relation to profitability and overall customer satisfaction. With a main focus on improving and maintaining an outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating and inspiring a team of consultants and Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day to day trading pattern.
Responsibilities:
- Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment
- Communicate effectively with Senior Managers and Head office, being the communication link with your team.
- Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results
- Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum
- Following guidelines, ensure that all products are presented/displayed to their best advantage, correctly coded, priced with the relevant POS used at all times.
- Play an integral role in ensuring the store is plentiful with stock levels and also maintain commerciality in line with company procedures
- Ability and eagerness to learn relevant training materials, continuously enhancing your product knowledge and sharing your expertise with the team
- Awareness of analysing and interpreting data, to facilitate planning and future forecasts for sales
- Maintain standards of rules and regulations in regard to staff recruitment, training, 1-1s and performance reviews
- Be accountable for implementing legislation regarding Security and Health and Safety
Skills/Experience/Knowledge needed:
- A minimum of two years’ experience within Retail Management
- Educated to GCSE level or equivalent
- Excellent time management skills
- Strong verbal and written communication skills.
- IT skills, Microsoft Outlook, Word and Excel
Required Skills:
- Customer service focused
- Adaptable with a ‘can do’ attitude
- Strong communication and interpersonal skills
Benefits
- Competitive Salary
- 25% staff discount
- Exciting store incentives
- Industry leading training and development programmes
- Progression Pathways