About The Fragrance Shop  

Established in 1994, The Fragrance Shop is known for its passionate and innovative nature within the fragrance industry, and we are the UK’s largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, and we showcase over 130 luxury Fragrance brands in our stores 200+ nationwide and online! The Fragrance Shop are on the lookout for a passionate, ambitious and experienced Assistant Store Manager to join our company!

Role Overview  

To support the Store Manager in achieving the Company objectives by providing excellent customer service, maximising sales, establishing efficient methods of operation and maximising profitability, whilst always ensuring full compliance with Company procedures. You will also support with inspiring, training and coaching a team of sales consultants. In the absence of the Store Manager, the Assistant Manager will lead from the forefront and take ownership of the stores’ performance.

Key Responsibilities  

*       Work with your Store Manager in driving & motivating the store team to achieve & exceed sales targets and KPI’s.

*       In collaboration with the Store Manager, analyse your store’s performance and react accordingly, liaising with Area Manager or Regional Director where appropriate.

*       Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results, as well as actively promoting the company and the store in the local marketplace.

*       Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a friendly environment.

*       Take a lead role in resolving customer queries and complaints.

 *       Lead by example in ensuring compliance with all Company procedures.

*       Alongside the Store Manager you will be responsible for the stock inventory, with a view to minimising any stock loss.

*       Always be aware of your own health and safety and that of others who may be affected by your actions at work.

*       Ensure that all products are presented/displayed to their best advantage, in line with Company and Brand Visual Merchandising guidelines, as well as ensuring that all products are correctly coded, priced, and correct POS is always used.

*       Continue to develop self and role by studying relevant training materials and store information as well as attending any training sessions that may be required.

*       Carry out any reasonable tasks as requested by Store Manager/Area Manager/RD.

*       All the above to be carried out in a timely, efficient, and cost-effective manner.

Preferred Experience (full training will be given.)

*       Educated to GCSE level or equivalent or have a business-related qualification.

*       Experience in a supervisory or management capacity.

*       Experience in driving performance & sales with an understanding of KPIs

*       Good Operational skills, for example following VM guidelines and being commercially aware.

*       Flexibility to include evenings and weekends as the needs of the Business require

Ideal Skillset will include:

*       A customer service focus.

*       Adaptable with a ‘can do’ attitude.

*       Strong communicational and interpersonal skills.

*       Ability to lead and motivate a team.

*       Ability to work on initiative as & when needed.

Package Details  

*       Competitive rate of pay with the opportunity of supplementing this via bonuses & store incentives.

*       Merchandise discounts.

*       Training and development programmes including the opportunity to achieve a recognised CPD certification in Fragrance.

*       Progression pathways.

**Due to the high volume of applications that we receive, we are regrettably not able to respond to everyone. If you have not heard from us within two weeks of your application, please assume that on this occasion you have not been successful.